General Candle Questions
What kind of wax/wicks/fragrance/dyes do you use to make your candles?
The wax I use is a soy/paraffin blend that is about half-and-half in ratio.
I use to use all soy but the inconsistencies of soy made us switch to mixing with paraffin. This ensures your candles will have a strong cold AND hot throw.
The wicks I use are also all-natural. They are constructed from reinforced ring-spun cotton that burns with a tighter curl for a consistent flame perfect for container candles.
Fragrances are all high-quality, phthalate free, and adhere to Research Institute for Fragrance Materials (RIFM) & the International Fragrance Association (IFRA) standards for safety and purity.
Dyes used to color the candles are highly concentrated liquid dyes.
I see that you use glitter in your candles. Is it safe to burn? Is it toxic?
Yes! I do use glitter with my candles. However I do not add it directly into the wax. It is simply either sprinkled around the jar or sprinkled on top of the wax.
The glitter is Eco-friendly, non-toxic, and can withstand heat as high as 350 degrees F. I have done tests to make sure that the glitter does not melt or catch on fire. Trust me, it is safe! When you burn your candle, you may notice that there is less glitter on the top. Most of the time the glitter sinks to the bottom of the candle because the glitter is heavier than the wax.
There may be some glitter on the wick when you first get your candle that, when lighted, will melt. It is non-toxic. I try my hardest not to get it on the wick but it sometimes does. If you feel it is unsafe, you can easily scrap it off with your fingernail!
Body & Room Spray Questions:
What are the ingredients in your sprays?
Water, Octoxynol-13, Nonoxynol-12, Propylene Glycol, Glycerin, Methylchloroisothiazolinone, Methylisothiazolinone, and Fragrance.
Are they safe to spray on linens?
Yes, but I always recommend to spray a test area to make sure that the spray does not stain just in case.
Custom Orders & Wholesale Ordering:
How can I order custom candles and how much will it cost?
No, currently I do not do custom orders. Unless it is for a wholesale purchase.
Do you do wholesale orders?
Yes I do! I have worked with subscription boxes, retail boutique stores, and authors who have ordered wholesale from me. Just send me an e-mail at firstname.lastname@example.org and we can discuss your wholesale needs!
What about events? I am having a geeky themed wedding/party and want to have custom candles for my special day.
Yes! I do events as well. Just send me an e-mail at email@example.com and we can discuss your events and needs!
How far in advance do you need to know for custom/wholesale orders?
If you were looking to get a wholesale order of a candle that is already in my shop, I would like 4 - 5 weeks in advance notice. It also depends on how many candles you are ordering. My workspace is small so I can only make so many at a time!
Shipping & Returns:
Please keep in mind, once your order ships IT IS OUT OF MY CONTROL! If you received your item and it is damaged, please take a photo and send it to me right away so I can send a claim to the post office.
Do you accept refunds or returns?
-I do not accept returns. I'm sorry for the inconvenience. I understand that scents can be hard to purchase online since you can't physically smell them. That's why I offer Sample Tea Lights as an option to try different scents.
-If your candle arrives broken, please send me a message with a picture of your broken candle ASAP and I will send you a new one!
Please be aware that candles can melt, so if your package is sitting out in the hot sun for hours, the candles may become altered. I am not responsible for melted candles.
Also, keep in mind that these candles are hand made, meaning that each candle may vary slightly by color.
How long will it take to get my order?
Orders will take between 7-10 business days to ship, not including the travel time. If you need your items sooner, please message me and I would be more than happy to expedite the creation process.
Please keep in mind I am not responsible for delivery delays with the post office.
I ship via USPS so depending on where you live it can take longer to get to you (I live in California).